If he has to wait, make him pay attention to your news as a company. Forget about the music and use a voiceover to tell you why you should continue, what's new, or what service might go perfectly with your monthly plan. Lastly, a rather revealing piece of information: 15% of users who call a call center and are unable to answer their questions change brands or products. Send comment Personalization in the customer's CX in the call center Oct 26, 2022 | Call centers | 0 Comments Scripted conversations and manual-based sales are losing appeal to contact centers around the world.
Customers now have other demands when buying and these must be addressed from the call center . Today we talk about the customization of the Taiwan phone number list CX. CX is the acronym we use to refer to customer experience . Improving it is vital so that a user ends up trusting your company, purchases the products and does not abandon you. Personalize the customer experience through the call center The first thing you should keep in mind is that CX customization is based on a multichannel experience.
So you will have to have adapted it. What do we mean when we talk about customization? To extract the client's online data in the pre-contact phase. Why contact? What problem do you have? Have you bought before? With an example you will be able to see the importance of personalization and what it consists of. Imagine that Pedro has problems with the storage of his smartphone . He is very small and has fallen short in a very short time. He searches the Internet for how to fix it and comes across the blog of your mobile store.